Shipping Policies
Ability
We have a very experienced shipping department that has the ability to ship orders as small as a single engraved plate or pallet shipments that contain complete recognition programs for your company or organization.
Turnaround
Most orders are shipped within 48 hours Monday – Friday (Larger orders may require longer production time.)
Carriers
We use the following carriers to deliver our orders:
UPS
USPS
R&L Carriers
Shipping Charges
The rate charged for the shipping of your order is based on the size and weight of your products as well as your location. Before the final checkout page you will be shown an estimated cost of shipping. We will confirm all charges prior to shipping your order. Please note that there will be an additional charge of $5.00 per shipping carton used to repack your order
Damages
Please inspect all packages carefully upon receipt and report any damages to United Trophy & Awards. No damage claims will be accepted after 5 days from the receipt of your package. If your order was damaged in shipping, it is VERY IMPORTANT that you retain all packaging and wrapping materials for courier inspection. In the event of damage during transit, we will replace the item at no additional cost to you as long as the original box and damaged items were saved.
Cancellations and Returns Policy
Products may be returned without prior approval from our customer service department. Because of the highly personalized nature of award products, only items received late or incorrect are eligible for refund consideration. Most of our products are not reusable after they have been engraved or etched, though in some cases, an engraving plate can be replaced in order to utilize the award for a different occasion or recipient. Please contact us to discuss on a case-by-case basis.
Any items that were delivered to the exact specifications provided by the customer and have a custom engraving will not qualify for a refund or return.
Engraving Policy
Engravings are included in most of our products. Make sure to reference the product images as each product has a specific amount of information that could be engraved. Please note: the amount of text and dimensions of the logo will affect the engraving size on the piece. If there are issues with the amount of text you will be notified so changes can be made before the piece is completed. If purchasing multiple products, confirm in the box if engraving is unique on each individual item or if all items are engraved the same. Be specific if you have any special instructions and don’t use special characters (for example <*#\). Make sure to confirm that all spelling is accurate in the box, as you will be held liable for any misspelled words and indemnify United Trophy & Awards from any liability.
Privacy Policy
This privacy policy describes United Trophy & Awards LLC. and its related companies collect, use and share personal information of consumer users of this website, www.unitedtrophy.com . This Policy also applies to any of our other websites that post this Policy. This Policy does not apply to websites that post different statements.
What We Collect
We get information about you in a range of ways.
Information You Give Us
We collect your name, postal address, email address, phone number and other information you directly give us on our Site.
Information We Get from Others
We may get information about you from other sources. We may add this to information we get from this Site.
Information Automatically Collected
We automatically log information about you and your computer. For example, when visiting our Site, we log pages you viewed, and information about your use of and actions on our Site.
Cookies
We may log information using “cookies.” Cookies are small data files stored on your hard drive by a website. Cookies help us make our Site and your visit better. We use cookies to see which parts of our Site people use and like and to count visits to our Site.
Web Beacons
We may log information using digital images called Web beacons on our Site or in our emails. We use Web beacons to manage cookies, count visits, and to learn what marketing works and what does not. We also use Web Beacons to tell if you open or act on our emails.
Using Personal Information
We use your personal information as follows:
○We use your personal information to respond to comments and questions and provide customer service.
Sharing Personal Information
We may share personal information as follows:
○We may share personal information with your consent. For example, you may let us share personal information with others for their own marketing uses. Those uses will be subject to their privacy policies.
○We may share personal information when we do a business deal, or negotiate a business deal, involving the sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding.
○We may share personal information for legal, protection, and safety purposes.
○We may share information to comply with laws.
○We may share information to respond to lawful requests and legal processes.
○We may share information to protect the rights and property of United Trophy & Awards LLC, our agents, customers, and others. This includes enforcing our agreements, policies, and terms of use.
○We may share information in an emergency. This includes protecting the safety of our employees and agents, our customers, or any person.
○We may share information with those who need it to do work for us.
○We may also share aggregated and/or anonymized data with others for their own uses.
Information – Choices – Changes
Our marketing emails tell you how to “opt-out.” If you opt out, we may still send you non-marketing emails. Non-marketing emails include emails about your accounts and our business dealings with you.
You may send requests about personal information to our Contact Information below. You can request to change contact choices, opt-out of our sharing with others, and update your personal information.
You can typically remove and reject cookies from our Site with your browser settings. Many browsers are set to accept cookies until you change your settings. If you remove or reject our cookies, it could affect how our Site works for you.
Security of Personal Information
We take steps to help protect personal information. No company can fully prevent security risks, however. Mistakes may happen. Bad actors may defeat even the best safeguards.
Contact Information
United Trophy & Awards welcomes your comments regarding this Statement of Privacy. If you believe that United Trophy & Awards has not adhered to this Statement, please contact United Trophy & Awards at support@utmorlando.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.
We welcome your comments or questions about this privacy policy. You may also contact us at our address:
610 North Orange Ave.
Orlando, FL 32801
Changes to this Statement
United Trophy & Awards will occasionally update this Statement of Privacy to reflect company and customer feedback. United Trophy & Awards encourages you to periodically review this Statement to be informed of how United Trophy & Awards is protecting your information.